Posts Tagged ‘pathways’


What is Workflow?

May 11, 2009
Basic workflow

Basic workflow

What is workflow? A workflow is a logical set of steps that a system or person  must perform to reach an objective. Wiktionary defines workflow as a process or procedure in which tasks are completed, or the rate at which a flow of work takes place.[1]

Simply put, workflow is about always getting the right work to the right people at the right time on a consistent basis. An everyday example of workflow is a flowchart that defines players, actions, results, decisions and pathways.

For example, assume your company needs to get a website developed. Where do you start? Your employees are savvy enough to do the job, but who does what – and when?

Ask yourself these questions:

1. What is the work?

  • A clearly defined action: build a website

2. Who needs to do the work?

  • The Design Team: Kim and Paul

3. What do they need to do the work?

  • A photographer and product specs

4. When do they need to do the work by?

  • Deadline: 30 June before new product launch on 15 July.

5. Who needs to approve the work?

  • Team leader: Kerry

6. Where does the completed work go?

  • The IT team: Shirley and Ben

7. Who uploads the site?

  • The IT Team: Shirley and Ben

8. Who tests the site?

  • The IT Team: Shirley and Ben
  • The Design Team: Kim and Paul
  • The Leader: Kerry
  • Sales Team: Janice and Jim
  • Rest of staff

Once you have answered these questions, you have workflow. A simple, once-off workflow like building a website may only require one process, or a simple flowchart pinned up on your office wall.

But what happens when you need to produce 100 websites? Or 1,000? How do you keep track of it all?

More soon, Flo 🙂