Posts Tagged ‘efficiency’


New Year Processes

January 18, 2010
workflow software

Improve Efficiency in 2010

Oscar Wilde wrote: A New Year’s resolution is something that goes in one year and out the other.

The origin of New Year’s resolutions dates back as far as the early Babylonians. They believed that a person’s actions on the first day of the New Year affected what they would do throughout the year.

Of the 45 percent of the population that make New Year’s resolutions, a whopping 75 percent of these are never fulfilled. If your New Year’s resolution is to improve your processes and become more efficient – don’t become one of the statistics! Get some help and just do it!

Web and Flo provide BPM solutions for businesses of all sizes. Our workflow management software, Kontinuum, can be easily customised to reflect your own branding.


McDonald’s and Workflow: Every second counts

December 14, 2009
workflow software

McDonald's workflow: Every second counts

McDonald’s and Workflow

Every second counts. Each delay, bottleneck and unnecessary step reduces output and highlights the need for efficient workflow processes. McDonald’s has embraced the importance of managing processes, by ensuring that every second is accounted for in the making of each product.

Service time is critical to McDonald’s success, as McDonald’s tries to increase customer satisfaction within the competitive fastfood industry. The plan to get food to customers quicker, and keep increasing the market share that McDonald’s won in the recession, means that each second really does matter.

As part of McDonald’s ever-increasing process development, the company is testing a self-serve kiosk in Europe, which may prove popular with diners seeking to customize meals and limit their time in queues. The downside may be the time needed to read the screens of choices.  McDonald’s Director of operations and POS technology, Laurie Gilbert, said that the system is easy to learn and may cut as much as 10 seconds off the current workflow.  Approximately 5,000 restaurants out of the company’s 32,000 locations are trialling the new software.

McDonald’s currently aims to serve most customers within 90 seconds of taking their order. In order to speed up times at drive-through windows, staff at the McDonald’s Innovation Centre spent years incorporating an automated soda fountain that fills cups as soon as an order is placed into the workflow. When this same crew discovered that hot drinks needed more milk, they added refrigerated storage below the McCafe coffee makers to speed up efficiency. These two improved services have led to the processing of as many as five extra cars per hour in the drive-through queue.

The Innovation Centre has also redesigned an assembly area with three sides for staff to pack food into bags, while a new preparation table that holds 50 percent more burgers and chicken breasts is shaping up to be more energy efficient. The new preparation table also lifts the bread steamer to hip level so that workers avoid bending over for every order.
Staff at the Innovation centre gather orders, productivity and performance data to ensure that tests mirror the real world as closely as possible, plus they track the food to see where bottlenecks are most likely to occur. Once these bottlenecks have been identified, issues are fixed and efficient and proven workflow procedures are put in place.

McDonald’s realises the key to creating customer satisfaction within their market niche: Fast service and fast food. Without detailed workflow processes, McDonald’s is unlikely to be able to maintain their position within the fastfood industry.


Workflow and Pizza Capers

September 10, 2009
Efficient Workflow Processes Build Success

Efficient Workflow Processes Build Success

Have you ever wondered about the systems that fast food restaurants use? How can they accurately predict exactly how many seconds it takes to slice a pizza, or dress a burger?

Let’s look at Pizza Capers, the fourth fastest growing company in Australia. In 2008, Pizza Capers experienced growth of 107.44% and their revenue almost doubled to $17.9 million.

Pizza Capers provide a perfect example of how the successful implementation of efficient workflow boosts sales. Their processes are visible to all employees and are not stored in a manual, or carried around in someone’s head. Pizza Capers have researched and tested exactly how long every step takes to make their pizzas. They know exactly how long it takes for each pizza to cook, how many seconds it takes to slice a pizza and how long it takes to slide it into its box.

By implementing a concise workflow process, Pizza Capers are able to accurately identify bottlenecks and consistently incorporate tasks into a process management system that works.

If you go to Pizza Capers – you’ll be able to see your name and the exact time that your pizza will be ready on their visible flat screen monitor. They can provide this extra service to you, their customer, because they know exactly how long it will take to fulfil your order. How many times have you called for a pizza and they’ve said, “that will be 45 minutes” – and it was an hour?

Pizza Capers have made it easy for their customers to order and see the process in action. The company is no stranger to improving customer service by streamlining their processes. In fact, Pizza Capers were the first to implement an online pizza ordering system in Queensland in 2001. They have grown substantially since then, with plans to have 192 stores across Australia by 2010.

If Pizza Capers had substandard workflow processes and were not able to discover the best means of staff utilisation – it’s unlikely that they would be the successful business they are today.


Why use Workflow Software?

August 28, 2009
Online Workflow Software Speeds up Processes

Online Workflow Software Speeds up Processes

Here are just some of the ways that workflow software can benefit your business:

Improved efficiency: You can eliminate unnecessary steps by automating your processes.

Greater process control: Workflow management is improved by streamlining working methods and  the availability of audit trail.
Better customer service: Customers get dealt with in a consistent and efficient way – no more complaints getting “lost in the system”.

Adaptibility: Workflow software, particularly online software, allows the flexibility needed for changing business need.
Improved business processes: Simplified and streamlined processes that are visible in real time (web based workflow software) will save you time and money.

A small, initial outlay spent on workflow software will generate extra free time, allowing you to concentrate on what is really important – growing your business.


What is BPM?

August 5, 2009
What is BPM?

What is BPM?

Wikipedia defines BPM (Business Process Management) as: 

“A process is a collection of related, structured activities that produce a service or product. These processes tend to get management’s attention because they are performed daily and their costs are not insignificant.”

Managing processes manually are considered BPM, even if they do not use technology. In a paper based environment, a paper documenting the process will be routed to correct people, so that they may follow it.

When changes are made to that process, a new documented process is presented for people to follow. 

BPM is, in essence, a workflow solution that can be either paper or software based.


Why Use Workflow Software?

August 3, 2009

One of the many benefits in using Workflow Software, is that it increases the efficiency of business processes. Workflow management software automates many of the daily tasks that employees need to perform, making it simpler and easier for them to keep on track.

Workflow Software also works as a tracking tool, keeping a log of all the activities from different departments. Web based software, like Web and Flo’s Kontinuum, will track all entries in real time, immediately making any problems or bottlenecks apparent.  

Among other benefits, Workflow Software speeds up your business processes and improves your organisation’s communication and tracking procedures.


Workflow and Web-based Reports

July 29, 2009
Kontinuum workflow web-based real time

Kontinuum workflow web-based real time

Efficient workflow software reporting gives you the ability to:

  • Access real time reports over the web.
  • Use the built-in data warehouse capabilities for complex data analysis.
  • View easy to understand graphical charts.

Ensure that your chosen workflow software presents your data in real time and that your information is easy to read and understand.

Kontinuum, our web-based workflow software fits the bill…