Posts Tagged ‘bottlenecks’


How Realtors Have Discovered the Secret to Working Smarter

March 21, 2010
online workflow real estate

Workflow Solutions in Real Estate Mean Higher Profits

If you are in the Real Estate industry, you know how frustrating it can be to balance rental enquiries, maintenance orders and property inspections with the time needed to manage relationships with your clients.

In order to improve efficiency and reduce wasted time in your Real Estate agency, you need to streamline your business processes, and for this you will require an effective workflow solution.

Deploying a web-based workflow in your Real Estate agency means:

  • You are able to streamline your operations;
  • It’s easy to identify bottlenecks;
  • You can find ways to save time and money;
  • You are able to harness sales opportunities;
  • It’s easy to control your property management processes;
  • Your customer service improves;
  • Your quality of work improves.

Setting task statuses are one of the most popular functions of web-based workflow software in your Real Estate office. Task statuses can be as simple as Draft, In Progress, Created, Completed and Cancelled. Premium workflow software allows you to customize task statuses according to your specific needs. Task statuses allow approved members of your organisation to view each process and its status at any stage.

Realtors who embrace online workflow software find that they have more time to devote to improved customer service, which improves their bottom-line. Employees communicate easily with each other and can provide consistent and current information to clients at all times.

Kontinuum online workflow software provides massive benefits when used by Real Estate agencies. See our website and discover ways to improve processes that save you time and money.


McDonald’s and Workflow: Every second counts

December 14, 2009
workflow software

McDonald's workflow: Every second counts

McDonald’s and Workflow

Every second counts. Each delay, bottleneck and unnecessary step reduces output and highlights the need for efficient workflow processes. McDonald’s has embraced the importance of managing processes, by ensuring that every second is accounted for in the making of each product.

Service time is critical to McDonald’s success, as McDonald’s tries to increase customer satisfaction within the competitive fastfood industry. The plan to get food to customers quicker, and keep increasing the market share that McDonald’s won in the recession, means that each second really does matter.

As part of McDonald’s ever-increasing process development, the company is testing a self-serve kiosk in Europe, which may prove popular with diners seeking to customize meals and limit their time in queues. The downside may be the time needed to read the screens of choices.  McDonald’s Director of operations and POS technology, Laurie Gilbert, said that the system is easy to learn and may cut as much as 10 seconds off the current workflow.  Approximately 5,000 restaurants out of the company’s 32,000 locations are trialling the new software.

McDonald’s currently aims to serve most customers within 90 seconds of taking their order. In order to speed up times at drive-through windows, staff at the McDonald’s Innovation Centre spent years incorporating an automated soda fountain that fills cups as soon as an order is placed into the workflow. When this same crew discovered that hot drinks needed more milk, they added refrigerated storage below the McCafe coffee makers to speed up efficiency. These two improved services have led to the processing of as many as five extra cars per hour in the drive-through queue.

The Innovation Centre has also redesigned an assembly area with three sides for staff to pack food into bags, while a new preparation table that holds 50 percent more burgers and chicken breasts is shaping up to be more energy efficient. The new preparation table also lifts the bread steamer to hip level so that workers avoid bending over for every order.
Staff at the Innovation centre gather orders, productivity and performance data to ensure that tests mirror the real world as closely as possible, plus they track the food to see where bottlenecks are most likely to occur. Once these bottlenecks have been identified, issues are fixed and efficient and proven workflow procedures are put in place.

McDonald’s realises the key to creating customer satisfaction within their market niche: Fast service and fast food. Without detailed workflow processes, McDonald’s is unlikely to be able to maintain their position within the fastfood industry.


Workflow and Pizza Capers

September 10, 2009
Efficient Workflow Processes Build Success

Efficient Workflow Processes Build Success

Have you ever wondered about the systems that fast food restaurants use? How can they accurately predict exactly how many seconds it takes to slice a pizza, or dress a burger?

Let’s look at Pizza Capers, the fourth fastest growing company in Australia. In 2008, Pizza Capers experienced growth of 107.44% and their revenue almost doubled to $17.9 million.

Pizza Capers provide a perfect example of how the successful implementation of efficient workflow boosts sales. Their processes are visible to all employees and are not stored in a manual, or carried around in someone’s head. Pizza Capers have researched and tested exactly how long every step takes to make their pizzas. They know exactly how long it takes for each pizza to cook, how many seconds it takes to slice a pizza and how long it takes to slide it into its box.

By implementing a concise workflow process, Pizza Capers are able to accurately identify bottlenecks and consistently incorporate tasks into a process management system that works.

If you go to Pizza Capers – you’ll be able to see your name and the exact time that your pizza will be ready on their visible flat screen monitor. They can provide this extra service to you, their customer, because they know exactly how long it will take to fulfil your order. How many times have you called for a pizza and they’ve said, “that will be 45 minutes” – and it was an hour?

Pizza Capers have made it easy for their customers to order and see the process in action. The company is no stranger to improving customer service by streamlining their processes. In fact, Pizza Capers were the first to implement an online pizza ordering system in Queensland in 2001. They have grown substantially since then, with plans to have 192 stores across Australia by 2010.

If Pizza Capers had substandard workflow processes and were not able to discover the best means of staff utilisation – it’s unlikely that they would be the successful business they are today.


Workflow Monitoring

September 4, 2009



Workflow Monitoring

Web and Flo’s flagship product, Kontinuum allows you to create workflow models and diagrams that help you understand how information flows from:

  • human to human,
  • human to system
  • system to system

Kontinuum is a reporting and charting system, as well as a workflow monitoring system. It creates workflow applications that manage the human and system interaction.

Using a workflow software monitoring system allows you to immediately see the inefficiencies, bottlenecks and problems within your processes and can illustrate how best to solve them.


Why Use Workflow Software?

August 3, 2009

One of the many benefits in using Workflow Software, is that it increases the efficiency of business processes. Workflow management software automates many of the daily tasks that employees need to perform, making it simpler and easier for them to keep on track.

Workflow Software also works as a tracking tool, keeping a log of all the activities from different departments. Web based software, like Web and Flo’s Kontinuum, will track all entries in real time, immediately making any problems or bottlenecks apparent.  

Among other benefits, Workflow Software speeds up your business processes and improves your organisation’s communication and tracking procedures.


Are things falling through the cracks?

June 26, 2009

Improve Traceability and Accountability with Workflow SolutionsTraceability

 The difficulty with relying on traditional systems is that while they provide users a way of completing their tasks they do not ensure the tasks are accomplished. Workflow software like Kontinuum uses task lists and escalation rules so things that need to be done always get done.

Identify inefficiencies

Through Audit Trails and Performance Reporting, good workflow software can identify inefficiencies in workflows as well as who is missing deadlines, who has a low throughput and where the bottlenecks are.


Finally, workflow software like Kontinuum shows you who created, updated, deleted and approved information.

Have a great weekend and go with the flow 🙂