What is Business Process Management?

June 15, 2009

Wikipedia defines Business Process Management as:

The reason for business process management is efficiency. As a process owner, your job is to shorten cycle times and improve quality. This efficiency will cut costs and improve your company’s bottom line.
What is Business Process Management [BPM]?

A process is a collection of related, structured activities that produce a service or product. These processes tend to get management’s attention because they are performed daily and their costs are not insignificant.
Then there is another process – the process to define, measure and improve your processes – a ‘process optimization process’. This process happens all the time, but is seldom addressed. Articles on BPM and BPM pundits tend to focus on 2 areas – the people and the technology. Tomorrow we’ll go into each of these two areas.

Until next time,



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